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Payoneer Reviews

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Overall Rating

4.5
12 Reviews
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About Payoneer

Payoneer is a global financial services company that provides online money transfer, digital payment services, and working capital solutions. Founded in 2005, Payoneer offers a range of services including:

  • Prepaid Debit Cards: For making purchases online, in stores, and at ATMs.
  • Global Bank Transfers: Allowing users to receive payments directly to their local bank account in over 200 countries and more than 50 currencies.
  • Cross-Border Payments: Supporting over 150 local currencies through international wire transfers, online payments, and refillable debit card services.
  • Working Capital: Providing up to 140% of the monthly revenue of a business, with eligibility based on transaction volume.
  • Integration with Marketplaces: Connecting to platforms like Amazon, Airbnb, Google, and freelance marketplaces like Fiverr and Envato.

Payoneer serves over 4 million customers worldwide, supporting 22+ languages and operating in 190+ countries and territories. The company is headquartered in New York City and has been valued at over $1 billion.

Payoneer Pros & Cons

Pros of Payoneer:

  1. Global Payment Options: Payoneer offers global payment options in over 200 countries and territories, allowing businesses to receive and send payments internationally.
  2. Seamless Integration: It provides seamless integration for businesses, especially for remote work and freelance payments, making it easy to manage finances.
  3. Multi-Currency Support: Payoneer allows users to receive payments in multiple currencies, including USD, GBP, EUR, MEX, AUD, JPY, and CNY, which helps in saving on exchange rate fees.
  4. User-Friendly Interface: The platform has a simple and friendly user interface, making it easy to view payment history and manage accounts.
  5. Quick Customer Support: Payoneer is known for its quick and efficient customer service, which helps in resolving issues promptly.
  6. Secure Platform: It offers comprehensive fraud protection and is considered a secure platform for financial transactions.
  7. Prepaid Debit Card: Users can opt for a prepaid debit card, which can be used to make payments and withdraw funds from ATMs.

Cons of Payoneer:

  1. High Fees: Payoneer has relatively high fees compared to other online payment services, which can be a significant drawback for some users.
  2. Delayed Access to Funds: There have been instances where Payoneer holds funds for extended periods, causing inconvenience and potential cash flow issues.
  3. Customer Service Issues: Some users have reported inconsistent customer support, with slow response times and unresolved issues.
  4. Limited Service in Some Regions: Payoneer is not available in all regions, which can limit its use for businesses operating in those areas.
  5. Occasional Delays in Fund Transfers: There have been occasional delays in fund transfers, which can be frustrating for users.

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Payoneer Customer Reviews (12)

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Tom Woodward
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Aug 19, 2024
Theresa Volker
Theresa Volker
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Aug 19, 2024
Maria Gonzalez
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Aug 19, 2024
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Aug 18, 2024
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Sherie Fields
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Charles Mashburn
Charles Mashburn
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Aug 18, 2024
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Aug 18, 2024
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Matthew Sanders
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Aug 16, 2024
Kristine McCollum
Kristine McCollum
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Aug 15, 2024
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Aug 14, 2024

Payoneer Customer’s Q&A

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Payoneer Features and Benefits

Key Features and Benefits of Payoneer:

  1. Global Payment Solutions:

    • Cross-Border Payments: Payoneer enables users to send and receive payments in over 200 countries and territories, supporting multiple currencies including USD, EUR, GBP, CAD, AUD, JPY, and CNH.
  2. Multiple Currency Support:

    • Currency Conversion: Funds can be held in multiple currencies, and the card automatically converts funds at competitive exchange rates when transactions are made in different currencies.
  3. Real-Time Loading:

    • Instant Fund Loading: Users can easily load funds onto their Payoneer card in real-time, directly from their Payoneer account.
  4. Secure Transactions:

    • Advanced Security Measures: Payoneer uses PCI-compliance, two-factor authentication, data encryption, and account monitoring for suspicious activity to protect customer payment history data and prevent fraud.
  5. Integrated Payment Options:

    • Platform Integrations: Payoneer can be seamlessly integrated with various platforms and marketplaces, including Amazon, eBay, Shopify, Upwork, and Fiverr, making it easy to receive payments directly into the Payoneer account.
  6. International Bank Transfers:

    • Competitive Exchange Rates: Payoneer facilitates international bank transfers, offering competitive exchange rates and transparent pricing to send money globally with ease and cost-effectiveness.
  7. Contactless Payments:

    • QR Codes and OTP: Users can opt for contactless payment methods such as QR codes and one-time passwords (OTP) to avoid physical interaction during transactions.
  8. Low Fees:

    • Transparent Pricing: Payments between Payoneer accounts are free, and other transactions have refreshingly low fees. The fees are transparent, ensuring no unpleasant surprises.
  9. Customer Support:

    • Good Customer Support: Payoneer provides good customer support and dispute resolution processes through chat and chatbot options, or the resource center.
  10. Mass Payouts:

    • Suitable for Large Transactions: The platform allows clients to create Mass Payouts accounts, suitable for companies that payout at least $30,000 per month to their recipients worldwide.
  11. Payoneer Mastercard:

    • Debit Card: Users can access their funds using the Payoneer Commercial Mastercard, which can be used at ATMs and POS terminals worldwide.
  12. Local Receiving Accounts:

    • Virtual Bank Details: Users can receive funds via local receiving accounts, which function similarly to bank account details, allowing clients or marketplaces to send payments seamlessly.

These features and benefits make Payoneer a versatile and widely accessible platform for freelancers, digital nomads, and businesses operating on a global scale.

Payoneer Pricing

Payoneer.com charges various fees depending on the services used. Here are the key fees:

  • Annual Account Maintenance Fee: $29.95, charged after 12 months of inactivity.
  • Transaction Fees:
    • Credit Card Transactions: Up to 3.99%.
    • ACH Bank Debits: 1%.
    • Internal Transfers: Free between Payoneer accounts.
  • Currency Conversion Fees: 2% mid-market exchange rate.
  • Withdrawal Fees: $1.50-$3.00.
  • Inactivity Fees: $1/month for inactive accounts.

These fees can vary based on factors like account type, transaction volume, and specific services used.

Payment Method

Payoneer offers multiple payment methods to facilitate global transactions. Users can make payments using funds from their Payoneer balance to other Payoneer customers, suppliers, contractors, remote employees, and other recipients who are not using Payoneer. Payments can be made in various currencies, and there are options for global bank transfers and mass payouts.

For making a payment to another Payoneer customer, users can sign in to their account, select Pay, and choose Pay to a recipient’s Payoneer account. Payments can be made by entering the recipient’s email address or selecting a contact from the recent recipients list.

Payoneer also supports payments to recipients' bank accounts, with minimum and maximum payment limits displayed during the transaction process. There is an overall monthly payment limit, and if exceeded, users will be prompted to enter a lower amount or contact support for additional payments.

Payoneer ensures the security of transactions and provides options for reversing transactions if necessary. However, payment transactions processed with Payoneer are generally non-refundable and non-reversible.

In summary, Payoneer provides a flexible and secure platform for making business payments globally, with multiple payment methods and options to suit various needs.

Payoneer FAQs

FAQ

Payoneer Alternatives

Top 10 Payoneer alternatives:

  1. Paypal - Widely used for online payments and transfers.
  2. Wise (formerly TransferWise) - Known for low-cost international transfers.
  3. Stripe - Popular for online businesses and e-commerce.
  4. Skrill - Offers various payment options and low fees.
  5. Revolut - Multi-currency travel card and banking services.
  6. WorldRemit - Instant payments and wide availability.
  7. CurrencyFair - Currency exchange marketplace.
  8. Instarem - New-user discounts and reward points.
  9. GoCardless - Automated recurring payments.
  10. Tipalti - Mass payment automation for global partners.
FAQ

How To Open A Payoneer Account?

To open an account on Payoneer.com, follow these steps:

  1. Visit the Payoneer website and click on the "Sign Up" button.
  2. Enter personal information, including name, email, date of birth, and contact details.
  3. Create a username and password for the account.
  4. Verify the email address by clicking on the link sent to the provided email.
  5. Provide additional details, such as address, phone number, and security questions.
  6. Enter bank account information, including bank name, account number, and SWIFT/BIC code.
  7. Agree to the terms and conditions and submit the application.
  8. Wait for the application to be reviewed and approved.

Once approved, the account will be ready to use for receiving and making payments globally.

FAQ

Payoneer Return Policy?

Payoneer allows for full or partial refunds of transactions. Multiple partial refunds can be issued up to the total original amount. The refund amounts are not connected to the values of each product in the original transaction, providing flexibility in deciding the refund amount.

For immediate transaction cancellations, if the transaction is still queued in the banking system and hasn't been processed, it can be canceled. If already processed, it will be refunded. The Cancel button is available if the transaction hasn't been processed; otherwise, the Refund button will be visible.

For Amazon sellers, it is crucial to handle returns, cancellations, and claims effectively to maintain seller metrics and avoid account suspension. Policies should include the ability to cancel an order and receive a full refund within seven days of payment, or within 30 days for subscriptions with a term of six months or greater. Refunds should also be available if there is a change in the product, its availability, or terms and conditions, or if the product is defective or different from the listing.

In summary, Payoneer's return policy emphasizes flexibility and customer satisfaction by allowing various refund options and ensuring clear policies for cancellations and returns.

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